Web Feedback

Maximizing the input your company receives from the internet – its web feedback – is becoming more vital to businesses every day. Many companies literally receive thousands of pieces of web feedback each day, through emails, surveys, blogs and forums. But how can your company take advantage of such a huge volume of feedback, make sense of it and most importantly, take action on it? The answer is Island Data’s web feedback solution.

Why are companies like Microsoft, AT&T and Yahoo turning to Island Data’s text analytics solution? Because they understand that customer comments can hold the key to improved customer experience, satisfaction, and retention. Our text analytics solution turns open-ended customer comments, survey responses, blog and forum postings and other customer feedback into business-building action every day.

With our powerful web feedback solution, you can:

Get a snapshot at any time of what’s on your customers’ minds. - which issues are most important to them. This helps you decide where to allocate your limited resources. Now you know what’s mission critical and what’s just nice to know.

Reduce response time between the identification and resolution of product issues. Island Data's Emerging Issues Alert lets you know when something goes wrong in real time, providing you with the opportunity to get things fixed before customers become alienated.

Gauge ultimate satisfaction with the actual product. Island Data’s web feedback solution will identify products your customers love, the products they hate, and everything in between. You'll be able to weed out problematic products while promoting those that enhance your company's image.