Text Analytics

Text Analytics from Island Data finds the goldmine of insight hidden in your customers’ comments.

Why are companies like Microsoft, AT&T and Yahoo turning to Island Data’s text analytics solution? Because they understand that customer comments can hold the key to improved customer experience, satisfaction, and retention. Our text analytics solution turns open-ended customer comments, survey responses, blog and forum postings and other customer feedback into business-building action every day.

With Island Data’s text analytics solution, you get up-to-the-minute understanding of what your customers are saying about your products and services. As customer comments pour into your business from multiple sources, Island Data collects, categorizes and reports on this information. You see what your customers are saying about your products — the good, the bad, and the indifferent. You can easily separate what’s nice to know from what’s mission critical for your business.

Text Analytics from Island Data can help you:

Learn what customers don’t like about your product or service. Customers are all too happy to let you have it when they have a problem with your product or service. But many companies find that quickly and effectively addressing a customer problem can make that customer more loyal than one who never had a problem.

Learn what’s working well for customers. If you got something right, your customers will also let you know that. When they love a product, they will sing its praises. And that learning can sometimes apply to other products your company makes.

Prioritize which issues to address first. We take all your comments and quantify them, so you know what problems are most frequently raised. It’s a virtual priority list for your customer service and product development teams. They know what to fix first and what can wait.