This Is What Millions of Customer Comments Look Like With Island Data
A bit on the big picture benefits. Island Data reports are intuitive, easy to understand and easy to use. Feedback is prioritized, starting with "big picture" graphics that capture major issues and trends. Users can then progressively drill down into greater detail, from category to sub-category to individual customer comments.
Summary Report
The Summary report gives a topline view of the key feedback categories you're monitoring. It is fully customizable, so you can decide which categories to track. And you can drill down on any category to see more detail and read the actual customer comments.
The Summary report gives a topline view of the key feedback categories you're monitoring. It is fully customizable, so you can decide which categories to track. And you can drill down on any category to see more detail and read the actual customer comments.
Emerging Issue Alert
Acting as a virtual smoke detector, Island Data automatically detects and alerts you to emerging issues derived from the customer feedback. For each new topic, we provide a list of words associated with the new topic, an indication of "newness" and relevance of the topic, and up to 25 customers comments that most strongly match the new topic.
Acting as a virtual smoke detector, Island Data automatically detects and alerts you to emerging issues derived from the customer feedback. For each new topic, we provide a list of words associated with the new topic, an indication of "newness" and relevance of the topic, and up to 25 customers comments that most strongly match the new topic.
Comment Detail
These are the actual comments made by your customers, capturing their spontaneous feelings of satisfaction, frustration, passion or indifference toward your company.
These are the actual comments made by your customers, capturing their spontaneous feelings of satisfaction, frustration, passion or indifference toward your company.
Customer Comment Volume by Category
This report gives you an idea of your most relevant issues as it measures the actual volume of comments by category.
This report gives you an idea of your most relevant issues as it measures the actual volume of comments by category.
