Enterprise Feedback Management

Island Data is the leading enterprise Feedback Management Solution. We help companies collect, process and analyze large volumes of customer feedback. We can transform your customers’ emails, survey responses, bulletin board posts and virtually any other electronic feedback into insights your company can use to grow your business. For many companies, the sheer volume of customer feedback they receive on a daily basis is more than they can process, so they miss out on opportunities to address customer issues, improve their products and services, and discover new sources of revenue and cost savings that their customers identify for them.

Now Island Data makes enterprise feedback management simple, by collecting all of your customer feedback and categorizing it into easy-to-understand groupings. Comments that were once anecdotal and difficult to track are now organized and quantified. With Island Data’s enterprise feedback management solution, you can quickly prioritize the issues that are most important to your customers, and take action to address them quickly and effectively.

Island Data’s enterprise feedback management reports let you understand:

• The overall volume of customer feedback you’re receiving. You’ll see which customer issues are coming up most frequently, and you can track how the volume changes as you take steps to address each issue.
• The sentiment and tone of customer feedback. You can identify which responses are positive in nature and which are negative. Island Data helps you identify what your company is doing well, and areas where you need to improve.
• Unfiltered, in-the-moment thoughts and emotions of your customers. As they experience your products and services, what makes them jump for joy, or pound their fists. It’s a window into your customers’ thoughts that’s spontaneous, unbiased and authentic.