Customer Feedback

When your customers take the time to provide you with their comments, are you listening? 

No one knows better how your products and services are doing than your customers. So when you get customer feedback — through emails, survey cards, customer support requests or comments on your web site, you need to listen.  Unfortunately, for large enterprises, the sheer volume of customer feedback can be overwhelming.  It’s too costly to manually review every single comment.  But you need some way to understand what’s driving customers’ comments — what are the key issues your company needs to address to keep your customers happy.

With Island Data’s customer feedback solution, you get up-to-the-minute understanding of what your customers are saying about your products and services.  As their feedback pours into your business from multiple sources, Island Data collects, categorizes and reports on this information.  You can see all of your customer feedback in a quantified, measurable format.  And once you can measure and track it, you can manage it — taking action to quickly and effectively address your customers’ concerns and heed their advice.

Island Data’s Customer Feedback solution can help you:

Handle Millions of Customer Comments
Our solution can handle millions of customer comments a day – quickly and instantly analyzing, categorizing and reporting to you on what customers are saying.  You can aggregate their comments in easy-to-understand groups, to see trends on a macro level, or drill down on any individual comment to get deeper insight.  Instead of an unintelligible flood of customer feedback, you’ve got an easily accessible resource of actionable insights.

Identify Emerging Issues
Island Data notifies you when new categories of customer comments begin bubbling up – before they become widespread problems.  You know right away when you have a potentially serious issue, and you can take steps to address it immediately.  This can result in huge savings in customer support costs, and decrease the risk of customer attrition.

Improve Customer Satisfaction
By identifying the issues that are the most critical to the largest number of your customers, you know what issues to tackle first.  No more guessing about whether you’re allocating your resources to the right projects.  You can take action with confidence, knowing you’re addressing the issues that are going to make your customers happy right away.