Customer Comments

Unlock the potential in your customer comments.

Customers are more empowered today than ever before. They are speaking out – sending you customer comments in emails, on comment cards, on your web site as well as other sites and forums. And they expect the companies they patronize to listen. Listen to what they like. Listen to what they don’t like. Listen to their suggestions, their concerns and their kudos.

And as more of them speak out, companies find they are inundated with customer comments. While most businesses genuinely want to tap into the power of those customer comments, their sheer volume can be daunting.

Now Island Data is helping businesses gather, categorize and track customer comments so they can easily access the powerful insights their customers provide them every day.

Island Data’s proprietary software solution has processed over 350 million customer comments for companies like Microsoft, AT&T and Yahoo, helping them turn previously unwieldy and untapped customer comments into business-building insights.

Island Data’s Customer Feedback solution can help you:

Handle Millions of Customer Comments
Our solution can handle millions of customer comments a day – quickly and instantly analyzing, categorizing and reporting to you on what customers are saying. We report on their comments in easy to read, easy to access dashboards, which help you rank and prioritize the issues most important to customers.

Identify Emerging Issues
Island Data notifies you when new categories of customer comments develop. We alert you via email so you can quickly assess the new issue – is it a major concern, requiring immediate attention, or just a “nice-to-know”? Knowing about a problem or issue as soon as it happens can save you time, money and customers. With Island Data, you can catch a problem and take corrective action before it becomes widespread.

Improve Customer Satisfaction
When you listen to customer comments they appreciate it. They are more likely to give your business positive word of mouth, and remain loyal customers. Island Data keeps you up-to-date on what customers want, what they like and what they don’t. Armed with that information, you can take steps to ensure you’re delivering the experience they’re looking for.